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frontline employee
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A study on impact of Job role stressors on Frontline employee role performance towards the customers
Kasturi Naik • Srini R. Srinivasan
Volume 04 Issue 1 · 06 May 2016
Rapid developments in the Indian Economy post-liberalization in 1991 have prompted institutions like the World Bank to forecast that India would be the fourth-largest economy in the world by 2020 (Budhwar and Bhatnagar,…